FAQ
Welcome to the 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ FAQ center.
Choosing a pet toy involves more than its appearance. You may also want to know about sizing, play styles, cleaning, and whether it suits your pet. Here you’ll find answers to common questions about our products, everyday care, orders, shipping, and after-sales support.
Products & Choosing the Right Fit
What does 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ sell?
We offer dog toys, cat toys, and everyday pet essentials, including chew toys, crinkle plush toys, fetch balls, sound-producing interactive toys, silvervine toys, cat scratchers, nail clippers, grooming tools, cleaning wipes, and portable water bottles.
Please refer to the individual product page for available styles, specifications, and package contents.
How do I choose a suitable toy for my dog?
Consider your dog’s size, mouth size, chewing strength, and play habits.
Dogs that enjoy chasing may prefer fetch toys. Those that like carrying toys or exploring sounds may enjoy plush or crinkle toys. For dogs that prefer chewing, pay particular attention to the toy’s material, size, and usage limitations.
A toy should not be small enough for your dog to swallow whole. If your dog frequently tears toys apart or bites off components, contact us before purchasing to learn more about the product’s features.
Does a chew-resistant toy mean it cannot be damaged?
No. Durability depends on your pet’s chewing style, frequency of use, and the toy’s condition. No toy suits every chewing strength.
Supervise use and regularly inspect surfaces, seams, ropes, and attachment points. Stop using and replace the toy if you notice cracks, tears, loose parts, or significant wear.
What if my cat is not interested in a new toy?
Place the toy in a familiar area and let your cat approach at their own pace before trying a short play session.
Cats respond differently to sounds, movement, feathers, and silvervine. Rotating toys, changing the time of day, or adjusting how quickly you move a toy may help you discover your cat’s preferences. Do not force play or continue stimulating a cat that is already anxious or tired.
Will every cat enjoy a silvervine toy?
Not necessarily. Silvervine, also called matatabi, can produce different responses in different cats.
Start with a short, supervised introduction. Stop using the toy if it splinters, develops loose parts, or your cat shows signs of discomfort.
Do electric or sound-producing toys need batteries or charging?
Power requirements vary by product. Check the individual product page and supplied instructions to confirm the battery type, whether the item is rechargeable, and whether batteries or charging accessories are included.
Do not assume power specifications from product photos. If the information is unclear, contact us before placing your order.
Use & Care
Can pet toys go in the washing machine?
Follow the care instructions for the specific product.
Toys containing electronic, sound-producing, or battery components should not be immersed in water. Wooden toys and cardboard scratchers are also unsuitable for prolonged soaking. Cleaning methods for plush, rubber, and rope toys depend on their construction, so machine washing should not be assumed.
Allow washable components to dry completely before returning the toy to your pet.
Where should I place a cat scratcher bed?
Choose a dry, stable spot where your cat regularly plays or rests, such as near a window, beside a resting area, or close to an existing scratching spot.
Before purchasing, check that the dimensions allow your cat to stretch or curl up comfortably. Remove loose cardboard debris during use, and replace the scratcher when the surface becomes heavily worn or its structure loses its shape.
Can a grooming tool comb straight through tight mats?
Do not force a grooming tool through tight mats or tangles close to the skin.
For routine brushing, work gently in the direction of coat growth. Stop if the tool catches, the skin becomes red, or your pet shows pain or resistance. Severe mats should be handled by a professional pet groomer.
What should I keep in mind when using pet nail clippers?
Trim when your pet is calm, removing only a small amount from the claw tip at a time. Avoid the quick—the sensitive tissue inside the nail.
If your pet has dark nails, you cannot identify the quick, or you are unfamiliar with trimming, ask a veterinarian or professional groomer to demonstrate first. Do not rush the trim because your pet is struggling.
Can pet cleaning wipes be used around the eyes or mouth?
Use wipes only on the areas indicated on the packaging. General pet cleaning wipes should not come into direct contact with the eyes, mouth, or other sensitive areas unless the product specifically states that it is suitable for those uses.
Read the ingredients and instructions before use. If your pet has a history of skin sensitivities, consult a veterinarian first. Discontinue use if redness, itching, or other irritation occurs. Dispose of used wipes in the trash; do not flush them.
How should I clean a portable pet water bottle?
After an outing, discard leftover water and food, clean washable components according to the product instructions, and let them dry completely.
Regularly inspect the drinking area, seals, and food compartment for residue. Before leaving home, make sure all components are properly assembled and closed. Refresh the drinking water regularly.
Orders & Payments
Can I change my address or cancel an order after placing it?
Email service@kavirod.com as soon as possible with your order number and the change or cancellation you would like to request.
Availability depends on the order’s fulfillment status. Orders already being prepared for shipment or dispatched may not be eligible for changes or cancellation. Sending a request does not mean it has been completed; please wait for confirmation from our support team.
Which payment methods can I use?
Available payment methods are displayed at checkout. Please refer to the options shown when placing your order.
If a payment fails, check your billing details and contact your card issuer or payment provider to confirm the reason. Do not send us your full card number, passwords, or verification codes.
Shipping & After-Sales Support
When will my order ship, and how much does shipping cost?
Please refer to our Shipping Policy and checkout page for order processing times, estimated transit times, delivery destinations, and shipping charges.
Processing and transit are separate stages. Consider both when planning your purchase, and check the product page for any item-specific processing information.
How do I track my order? What if tracking says delivered but I have not received it?
Check the shipping notification or tracking information associated with your order. If you cannot find tracking details, tracking has not updated for an extended period, or the package is marked delivered but has not arrived, contact us with your order number and relevant tracking records.
You can also confirm the delivery address, check your doorstep, mail area, or building’s reception desk, and ask household members whether they accepted the package. If you still cannot locate it, explain the situation to our support team so we can investigate further.
What should I do if an item arrives damaged, incorrect, or does not work properly?
Keep the item and packaging, then email service@kavirod.com with your order number, a description of the issue, and clear photos. For electric or sound-producing functions, a short video may also help.
Stop using the item if it has loose parts, sharp damage, or another condition that could affect your pet’s use. We will help arrange an appropriate resolution based on the issue and our Return & Refund Policy.
Can I return an item, and where should I send it?
Please refer to our Return & Refund Policy for the return window, eligibility requirements, shipping responsibilities, and refund process.
Contact us before sending a return. Once your request is approved, we will provide the appropriate return address and shipping instructions. Do not send returns directly to the business address displayed on our website; it is not the default return address.
Where will my refund be sent, and when will it arrive?
The refund method and processing timeframe are outlined in our Return & Refund Policy and the details of your approved resolution. Your payment provider or bank’s posting time may differ from our refund processing time.
If you have received a refund confirmation but the funds have not arrived within the stated timeframe, contact us with your order number. You may also check with the relevant payment provider.
Still Need Help?
Customer Support Email: service@kavirod.com
Phone Number: +86 175 8515 8949
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Please include the product name or order number and a brief description of your question so we can better understand what you need.