Terms and Conditions

Last Updated: October 10, 2026

These terms explain the order, payment, shipping, and after-sales arrangements that apply when purchasing pet toys and pet supplies through kavirod.com. Before ordering, please also read the product description, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Seller Information

𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ is owned and operated by Shanghai Qiqi Network Technology Co., Ltd. The company is responsible for product sales through kavirod.com and related customer service.

Trade Name: 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™
Website: kavirod.com
Legal Company Name and Operator: Shanghai Qiqi Network Technology Co., Ltd.
Owner: Qi Zhenyu
Business Address: Building 14, No. 41 Jinlang Highway, Langxia Town, Jinshan District, Shanghai (Langxia Economic Zone)
Customer Support Email: service@kavirod.com

2. Purchase Eligibility & Order Information

You must be legally eligible to complete your purchase and authorized to use your selected payment method.

Provide an accurate recipient name, email address, delivery address, and contact phone number where required. If you discover an error, contact us promptly so we can address it while changes are still possible.

Do not impersonate another person, use a payment account without authorization, or submit fraudulent orders.

3. Product Information & Suitability

Product dimensions, materials, capacity, features, power requirements, and package contents are described on the relevant product page and in the supplied instructions. Pets, furniture, and decorative items shown in lifestyle images are not included unless expressly stated.

Screen settings and photography conditions may cause minor color variations. This does not remove our responsibility to supply products that materially match their descriptions.

Consider your pet’s size, mouth size, chewing habits, coat type, and intended use when choosing a product. If an important specification is unclear, contact us before purchasing.

We do not guarantee that every pet will enjoy a particular toy or describe durable toys as indestructible. Product preferences and quality issues are different matters, and after-sales requests will be assessed according to the actual issue.

4. Prices & Payment

Before paying, review the products, quantities, selected options, checkout currency, shipping charges, applicable taxes, and final order total. Available payment methods are displayed at checkout.

Your bank or payment provider may charge currency conversion or cross-border transaction fees under its own terms.

If we discover an obvious pricing, inventory, or product information error, we will explain it promptly and confirm the proposed resolution with you before proceeding. We will not increase the amount due on an existing order without your agreement. Orders we cannot fulfill will be canceled, and the corresponding payments received will be refunded.

5. Order Receipt & Processing

After submitting an order, review your order confirmation. An automated confirmation acknowledges receipt of your order; it does not mean the products have shipped.

We may pause processing if payment is unconfirmed, information is incomplete, an inventory issue arises, or there are reasonable grounds to suspect an unauthorized transaction. We will contact you to verify the relevant details.

If an order cannot be fulfilled, we will notify you and refund payments received for the unfulfilled portion. We will not substitute store credit for a refund unless you choose that option and applicable law permits it.

6. Shipping Arrangements

Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed. Estimated transit time after dispatch is 5–15 business days. These periods are calculated separately. Business days exclude weekends and public holidays at the fulfillment location.

Shipping charges are displayed at checkout. Actual transit times may be affected by the destination, customs clearance, weather, and carrier capacity. Please refer to our Shipping Policy for details.

If we cannot ship within the promised timeframe, we will explain the delay, provide an updated shipping estimate, and inform you of available cancellation and refund options. Where your consent to a delay is required, we will obtain it.

Orders may be handled by the operator or a fulfillment partner and may involve international shipping. The company’s business address is not necessarily the shipping origin for every product.

7. Order Changes & Cancellations

To request a change to an address or product, or to cancel an order, contact us as soon as possible with your order number.

Whether a request can be completed depends on the order’s status. Orders already handed to the carrier may not be eligible for direct changes or cancellation, but we will help check the available options.

Please wait for confirmation from our support team that your request has been completed. This section does not limit cancellation or other consumer rights provided by applicable law.

8. Delivery Issues & After-Sales Support

Inspect the products and packaging when your order arrives. If you discover shipping damage, an incorrect item, missing components, a functional issue, or a material difference from the description, keep the relevant items and provide your order number, a description of the issue, and helpful photos or videos.

If the issue is confirmed to involve a product defect, shipping damage, or our fulfillment error, we will provide an appropriate replacement shipment, exchange, return, or refund without requiring you to pay additional costs caused by that issue.

We will not automatically reject a non-delivery claim solely because tracking shows “Delivered,” or stop assisting because the package has been handed to the carrier.

For standard returns, please refer to our Return & Refund Policy for the return window, conditions, shipping responsibilities, return address, and refund timing. Obtain return instructions first; do not send returns directly to the company’s business address.

9. Using & Caring for Pet Products

Follow the product instructions and supervise your pet’s interaction with toys as appropriate. Stop using an item if you notice cracks, tears, fraying ropes, loose feathers, or abnormal electronic components.

Power and clean electric or sound-producing toys as directed. Use grooming tools and nail clippers gently, and apply cleaning wipes only to the areas specified on the packaging.

Product descriptions do not constitute veterinary diagnosis or treatment advice. Contact a veterinarian for dental concerns, skin problems, swallowed objects, or other health issues.

Use and care requirements do not remove our responsibility for product defects, inaccurate descriptions, or other matters for which we are legally responsible.

10. Personal Information & Order Communications

Our Privacy Policy governs the processing of information related to orders, payments, shipping, and customer service.

This store uses Shopify to provide e-commerce platform services. Please refer to our Privacy Policy for information about platform data processing, any Enhanced Services that may be enabled, privacy choices, and international processing.

Do not send full card numbers, card security codes, passwords, or verification codes through customer support emails.

11. Liability & Consumer Rights

We will fulfill our responsibilities according to the order agreement, applicable policies, and legal requirements. These terms do not exclude or limit liability that cannot legally be excluded or limited, or remove your statutory consumer rights.

Shipping delays, product issues, and other disputes will be addressed according to their circumstances and applicable requirements. We do not transfer all transaction risks to the consumer.

12. Updates & Dispute Resolution

We may update these terms and revise the date at the top of this page. Updated terms generally apply to orders placed after the update. A page update alone will not retroactively reduce rights associated with existing orders.

If product pages, checkout information, and policies contain conflicting details that affect your purchase decision, contact us for clarification. We will not use conflicting information to reduce an express commitment or your statutory rights.

For a transaction dispute, first contact service@kavirod.com with your order number and the relevant details so we can investigate and discuss a resolution. You may still seek assistance from your payment provider, a consumer protection authority, or a court with jurisdiction, as permitted by law.