Shipping Policy

When will your pet’s new toy, grooming essential, or portable water bottle arrive? This policy explains 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™’s order processing, shipping charges, tracking, and assistance with delivery issues.

This policy applies to physical products purchased through kavirod.com.

1. Shipping Destinations

Available shipping destinations are determined by the delivery addresses supported at checkout. If the system does not accept your address, contact us before paying to confirm whether delivery is available.

Provide the recipient’s full name, street address, city, state or province, postal code, and a contact phone number where required. Delivery to PO boxes, remote areas, or special addresses depends on the available carrier service.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed.

Processing includes checking the order, preparing products, packing, and handing the package to the carrier. Processing time does not include transit time. Business days exclude weekends and public holidays at the fulfillment location.

If payment requires further verification, an address is incomplete, or an inventory issue arises, we will contact you. If we cannot ship within the expected timeframe, we will provide an updated estimate and discuss available options with you.

3. Estimated Transit Time

After dispatch, estimated transit time is 5–15 business days.

This is an estimate, not a guaranteed delivery date. Actual delivery times may be affected by the destination, customs clearance, carrier capacity, weather, and holidays.

Order processing and transit time should be calculated separately. If you need an item before a trip, your pet’s birthday, or another specific date, allow extra time and contact us before ordering.

4. Shipping Charges & Import Fees

Shipping charges are calculated and displayed at checkout based on the delivery address, order, and available shipping methods. Review the final order total before paying.

If free shipping or a shipping promotion is offered, the qualifying threshold, destinations, and other conditions will be stated in the promotion details and reflected at checkout.

International orders may be subject to import taxes, customs duties, or clearance fees charged at the destination. Unless checkout expressly states that these charges are included, the recipient may be responsible for paying them as required locally. You can contact your local customs authority before purchasing for further information.

5. Shipping & Fulfillment Arrangements

Orders are fulfilled according to inventory availability and the delivery destination. They may be handled by the operator or a fulfillment partner and may involve international shipping.

The company’s business address identifies the entity operating the store. It does not mean that every product ships from that address or that we maintain a local warehouse in your country.

If the shipping origin or international delivery arrangements affect your purchase decision, contact us before ordering. We will not describe an order fulfilled from overseas as locally shipped.

6. Shipping Notifications & Tracking

Once your order ships, we will send a shipping notification and available tracking information to the email address used at checkout. Check that your email address is correct and review your spam folder.

Tracking may take some time to display the first carrier scan. A temporary lack of updates does not necessarily mean that the package has not been dispatched.

If inventory or fulfillment arrangements require an order to ship in separate packages, we will explain the arrangement and provide tracking information for each package when available. We will not charge additional shipping fees without your agreement for split shipments we arrange.

7. Address Changes & Order Cancellations

To request an address change or cancellation, email service@kavirod.com as soon as possible with your order number and the details of your request.

Whether a change or cancellation is possible depends on the order’s processing status. Once a package has been handed to the carrier, we may be unable to change the address or intercept it, but we will help check the available options.

Submitting a request does not mean that the change or cancellation has been completed. Please wait for confirmation from our support team.

8. Delayed or Potentially Lost Packages

If your order has not arrived beyond the estimated transit timeframe, tracking has not updated for an extended period, or the package appears to be lost, contact us with your order number and relevant tracking information.

We will help contact the fulfillment partner or carrier and discuss an appropriate resolution based on the investigation, such as continued delivery, a replacement shipment, or a refund. We will continue to assist with delivery issues after the package has been handed to the carrier.

9. Marked Delivered but Not Received

First, confirm the delivery address, check your doorstep, mail area, building reception, or other collection point, and ask household members whether they accepted the package.

If you still cannot locate it, contact us promptly with your order number and a description of the situation. We will not automatically refuse further investigation solely because tracking shows “Delivered.”

10. Shipping Damage, Incorrect Items & Missing Components

Check the products and packaging when your order arrives. If you find damage, an incorrect item, or missing components, retain the outer packaging and shipping label and provide:

Your order number and the product name;
A description of the issue;
Clear photos of the product, packaging, and shipping label;
A short video if the issue involves product functionality.

If a pet toy has loose parts or sharp damage, or an electronic product does not work properly, stop using it. If the issue is confirmed to result from shipping damage or our fulfillment error, we will provide an appropriate replacement, exchange, or refund without requiring you to pay additional costs caused by that issue.

11. Undeliverable & Returned Packages

Incorrect or incomplete addresses, an unreachable recipient, or an unclaimed package may cause delivery delays or a return to the sender.

If this happens, we will contact you based on the information available. If reshipment is needed, we will explain the reason and any applicable charges and obtain your confirmation before proceeding. Refunds and related charges will be handled according to the circumstances and our Return & Refund Policy.

If reshipment is required because of an address-entry or fulfillment error on our part, we will not pass the related costs on to you.

12. Shipping Questions

For assistance with delivery, email service@kavirod.com and include your order number.

For full contact details and customer service hours, please refer to our Contact Us page.