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Privacy Policy

Last Updated: October 10, 2026

When you browse pet toys, purchase grooming essentials, or send product photos to 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ for after-sales assistance, we may process personal information. This policy explains the information involved, how we use it, when we share it, and the privacy requests you can make.

This policy applies to kavirod.com and customer service activities related to this store.

1. Who Is Responsible for Your Information?

𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ is owned and operated by Shanghai Qiqi Network Technology Co., Ltd. The company is responsible for processing personal information in connection with this store’s operations.

Legal Company Name: Shanghai Qiqi Network Technology Co., Ltd.
Website: kavirod.com
Business Address: Building 14, No. 41 Jinlang Highway, Langxia Town, Jinshan District, Shanghai (Langxia Economic Zone)
Privacy Contact Email: service@kavirod.com

2. What Information May We Collect?

Information You Provide

When you place an order, contact us, or use relevant website features, we may receive:

  • Your name, email address, phone number, shipping address, and billing address;

  • Purchased products, selected options, quantities, order numbers, and payment status;

  • Return, refund, shipping inquiry, and other customer service records;

  • Product photos, videos, reviews, or other content you submit;

  • Account information and preferences, if you use account features;

  • Subscription details and consent or unsubscribe records, if you subscribe to marketing messages.

When asking about a product, you may also choose to tell us about your pet’s species, size, coat type, or play habits. Please provide only information relevant to your inquiry. You do not need to submit unrelated personal details or sensitive documents.

Information Generated When You Browse

The website and its service providers may use cookies, server logs, or similar technologies to process IP addresses, browser and device types, access times, pages viewed, shopping cart activity, and website interaction records.

The information collected depends on the features enabled, your privacy choices, and applicable requirements.

Information From Service Providers

We may receive transaction status, shipping updates, risk review results, or other information needed to complete orders from payment, delivery, and website service providers.

Payment details are handled by the relevant payment service. Do not send full card numbers, card security codes, passwords, or verification codes through customer support emails.

3. Why Do We Use This Information?

We use information for relevant purposes, including:

  • Receiving orders, confirming payments, arranging fulfillment, and delivering purchases;

  • Answering questions about pet product specifications, operation, and care;

  • Reviewing damaged items, missing components, functional issues, returns, and refund requests;

  • Providing order notifications, shipping updates, and necessary service communications;

  • Maintaining shopping carts, accounts, and other website features;

  • Troubleshooting issues and preventing fraud or unauthorized access;

  • Analyzing website use, improving product presentation, or conducting marketing when the relevant features are enabled and applicable requirements are met;

  • Meeting applicable recordkeeping obligations and handling disputes or lawful requests.

Where applicable law requires us to identify a legal basis for processing, we rely on performance of a contract, legal obligations, appropriate legitimate interests, or your consent, depending on the activity. Visiting this website alone does not constitute consent to processing that requires it.

4. Customer Support Photos & Pet-Related Content

Product photos and videos can help us understand damaged toys, electronic malfunctions, or issues with grooming tools.

Before sending content, avoid including unrelated people, private details of your home, address labels, or other personal information where possible. Submitting photos for after-sales support does not, by itself, give us permission to use them in public advertising.

If we invite you to submit a public review or share pet photos, we will separately explain how the content may be displayed and the relevant arrangements. Submit only content you have the right to share.

5. When Do We Share Information?

We may provide necessary information to recipients involved in delivering relevant services, including:

  • E-commerce platforms and technical service providers: For website hosting, order management, and functionality;

  • Payment service providers: For payments, refunds, and transaction verification;

  • Delivery and fulfillment partners: For order preparation, shipping, tracking, and delivery issue resolution;

  • Customer service and business support providers: For inquiries and after-sales assistance;

  • Analytics or marketing service providers: Only when the relevant features are enabled and processing is consistent with applicable requirements and your privacy choices;

  • Professional advisers or relevant authorities: When necessary to address legal obligations, disputes, lawful requests, or protect legitimate rights.

If a merger, acquisition, or business transfer occurs, relevant information may be transferred as part of that transaction, subject to applicable privacy protection requirements.

6. Shopify & Platform Services

Our store uses Shopify to provide e-commerce platform services. Shopify processes relevant information when you browse or purchase from the store to support store operations and transactions.

If our store enables Shopify Network Intelligence or related Enhanced Services, Shopify may also combine information about your interactions with this store, other merchants, and Shopify to provide analytics, personalized experiences, or advertising-related services. The processing and available choices depend on the features enabled and applicable requirements.

For details about Shopify’s processing and the privacy choices it offers, see the Shopify Privacy Policy and Shopify Privacy Portal.

7. Cookies & Marketing Choices

Cookies and similar technologies may be used to maintain shopping cart activity, support website functionality, remember preferences, and perform analytics or advertising measurement when the relevant features are enabled.

If the website displays cookie or privacy controls, you can use them to manage the corresponding settings. You can also adjust your browser settings, although disabling certain necessary technologies may affect shopping cart or checkout functionality.

If you receive subscribed marketing emails, you can unsubscribe using the method provided in the email or contact us. Unsubscribing from marketing does not stop necessary notifications about existing orders.

If relevant processing constitutes a “sale” or “sharing” of personal information or targeted advertising under applicable law, you may exercise an applicable right to opt out. Use the relevant privacy controls provided on the website or email service@kavirod.com. Where legally required, we will honor applicable Global Privacy Control (GPC) signals.

8. Retention & International Processing

How long we retain information depends on the processing purpose, order and after-sales needs, applicable financial and legal requirements, and dispute resolution needs. Different categories of information may have different retention periods. We do not retain all information indefinitely.

Because the store operator and some service providers are located in different countries or regions, your information may be processed outside your location. Privacy rules in those locations may differ. Where cross-border safeguards are required, we will arrange them in accordance with applicable requirements.

9. Information Security

We use technical and organizational measures appropriate to our processing activities to limit unnecessary access and protect order and customer service information.

No method of internet transmission or electronic storage can guarantee absolute security. Protect your account credentials and avoid sending passwords, verification codes, or unrelated sensitive information in customer service communications.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Learn about and access relevant personal information we hold;

  • Request correction of inaccurate information;

  • Request deletion or obtain a portable copy of information;

  • Restrict or object to certain processing;

  • Withdraw consent previously given;

  • Opt out of applicable sales or sharing of personal information or targeted advertising;

  • Appeal a decision about your request or complain to a relevant regulator.

These rights may be subject to legal exceptions. For example, certain transaction records may need to be retained for financial, dispute resolution, or legal purposes. We will not subject you to unjustified discriminatory treatment for lawfully exercising your privacy rights.

Send requests to service@kavirod.com with “Privacy Request” in the subject line and describe what you would like us to do. We may request proportionate information to verify your identity or an authorized representative’s authority, and we will respond within the applicable timeframe.

11. Children’s Information

Our store is intended for consumers eligible to make purchases and does not target children for the collection of personal information.

If you believe a minor has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

12. Policy Updates

We may update this policy when website features, business processes, or applicable requirements change. We will revise the update date at the top of this page. Where separate notice or renewed consent is required, we will follow the applicable requirements.

If you have questions about this policy or how information is handled, contact service@kavirod.com.