Return & Refund Policy

Sometimes a pet product turns out to be the wrong size, your plans change, or an item arrives with a problem. 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ wants you to understand return eligibility, how to apply, who pays shipping costs, and how refunds are handled before purchasing.

This policy applies to products purchased through kavirod.com. Shanghai Qiqi Network Technology Co., Ltd. is responsible for the related after-sales service.

1. Return Request Window

You may request a return for eligible products within 30 calendar days after delivery. If an order arrives in separate packages, the return window for each item begins on its respective delivery date.

Submit your request within this window. You do not need to ship the item before receiving return instructions.

This window applies to the standard returns offered under this policy. It does not limit rights provided by applicable law for defective products, fulfillment errors, or other consumer matters.

2. Conditions for Preference-Based Returns

If you are returning an item because you changed your mind, purchased a duplicate, or selected the wrong option, it must:

• Be unused, unwashed, and in its original condition;

• Have no chew marks, scratches, attached pet hair, stains, or odors;

• Include its original packaging, accessories, and supplied instructions;

• Be accompanied by an order number or other valid proof of purchase.

Check specifications before allowing your pet to use the item. Chewed toys, used scratchers, or grooming tools and water bottles that have been used may not qualify for a standard return.

Opening the outer shipping packaging to inspect an item does not, by itself, make it ineligible for return. Please retain the product’s own packaging and accessories.

3. Hygiene Products & Special Items

Products with a hygiene seal, such as cleaning wipes, generally cannot be returned for preference-based reasons once opened. Unopened products may be returned under the standard eligibility conditions.

If we offer customized or personalized products in the future, any standard return restrictions will be clearly disclosed before purchase. A product does not automatically lose return eligibility because it was discounted or included in a promotion, unless an applicable restriction was clearly disclosed before purchase and is permitted by law.

These restrictions do not apply to items that arrive defective, damaged, incorrect, incomplete, or materially different from their descriptions.

4. How to Request a Return

Email service@kavirod.com and include:

• Your order number and checkout email address;

• The product name and quantity you wish to return;

• Your reason for the return;

• Relevant photos and, when helpful, a short video if there is a product issue.

Photos and videos help us review the issue. If you cannot provide a particular type of evidence, explain the circumstances so we can discuss another reasonable way to assess your request.

After reviewing the request, we will confirm eligibility and provide the appropriate return address and instructions.

5. Return Address & Shipping

Do not send returns directly to the company’s business address displayed on our website. That address identifies the business operating the store and is not the default return address.

Once your request is approved, use the address supplied by our support team. Returns should normally be shipped within 14 calendar days after receiving the return instructions. If you need more time, contact us in advance.

Pack the item securely and consider using a trackable shipping service. Keep your shipping receipt and provide the tracking number so we can follow the return.

If you have already shipped an item without obtaining instructions, promptly send us the destination address and tracking details. We will help investigate and will not automatically deny your statutory rights solely because prior approval was not obtained.

6. Who Pays Return Costs?

Preference-Based Returns

Customers are responsible for return shipping costs when returning an item because of a change of mind, duplicate purchase, or incorrectly selected option. We do not charge an additional restocking fee for eligible returns.

Original shipping charges for delivery services already provided are generally nonrefundable, unless applicable law requires otherwise or we agree to a refund.

Product Issues or Our Error

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will offer an appropriate replacement shipment, exchange, or refund. You will not be required to pay additional costs caused by that issue.

If a return is necessary, we will arrange the return method or cover reasonable return shipping costs. Confirm the arrangements with us first rather than independently choosing an unusually expensive shipping service.

If the entire order must be canceled because of such an issue, the refund will include the relevant product amount and applicable original shipping charges.

7. Damage, Functional Issues & Missing Components

If you discover a product issue, retain the item, accessories, and packaging and contact us as soon as possible.

For electric or sound-producing toys, describe the specific problem, such as the toy not starting or producing sound. For water bottles, grooming tools, and other essentials, identify the affected component and explain the issue.

Stop using products with loose parts, sharp damage, leaks, or electronic faults. Keep them away from your pet, and do not repeat potentially unsafe actions merely to record evidence.

We do not require you to submit evidence within an unreasonably short period after delivery for a product issue to be considered. We will assess the nature of the problem, the circumstances of use, and applicable rights.

8. Inspection & Refund Timing

After receiving a returned item, we will inspect its condition and notify you whether the refund is approved. If an issue affects eligibility, we will explain the specific reason and discuss the next steps with you.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

If we confirm that no return is required, an approved refund is normally processed within 5–10 business days after that decision is confirmed.

Your bank or payment provider may need additional time to display the funds. We will not substitute store credit for a refund unless you choose that option and applicable law permits it.

If the original payment method cannot receive the refund, we will discuss a lawful, verifiable alternative with you. Customer support will not ask for payment passwords or verification codes.

9. Exchanges

If you would like a different option or product, contact us first to confirm availability and the exchange process.

For preference-based exchanges, you may need to complete a return and place a new order. Exchanges involving defects or incorrect items will be arranged according to our review, without passing the costs of correcting our error on to you.

10. Order Cancellations

If your order has not shipped, contact us as soon as possible to request cancellation. Once we confirm that cancellation is possible, we will not charge a cancellation fee. Payments received are normally refunded to the original payment method within 5–10 business days after confirmation.

If the order has already shipped, direct cancellation may not be possible. You may request a return under this policy.

If we cannot ship within the promised timeframe, we will explain the delay and available cancellation and refund options under our Shipping Policy. Where applicable law requires a faster refund, that requirement will apply.

11. Packages Not Received

Abnormal tracking, suspected loss, or a package marked delivered but not received are delivery issues. You do not need to return an item you have not received.

Provide your order number and tracking information. We will help investigate under our Shipping Policy and arrange an appropriate resolution based on the findings.

12. Contact Us

Send return, exchange, refund, or cancellation requests to service@kavirod.com.

Keep follow-up messages about the same order in one email thread so we can track your request. This policy does not limit consumer rights provided by applicable law.