Payment & Security

At 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™, we want you to understand your order total, payment status, and account security considerations when shopping for pet toys and everyday essentials.

This page applies to orders placed through kavirod.com, which is owned and operated by Shanghai Qiqi Network Technology Co., Ltd.

1. Available Payment Methods

Available payment methods are displayed at checkout. Please refer to the options shown when placing your order. These may vary by delivery destination, payment provider, or order details.

Complete your payment through the website’s checkout process. Do not transfer money to personal accounts supplied by unknown individuals or use unverified links requesting additional payment for an order.

2. Prices, Currency & Order Total

Product prices are shown on the product and checkout pages. Before paying, review:

• Product names, quantities, and selected options;

• The checkout currency and product subtotal;

• Applicable shipping charges and taxes;

• Whether any discount has been applied;

• Your delivery address and final order total.

If prices can be displayed in different currencies, refer to the settlement currency specified at checkout. Your bank or payment provider may charge currency conversion or cross-border transaction fees under its own terms.

3. Review Product Details Before Paying

Whether a pet product is suitable often depends on its specifications. Before completing your purchase, read the product description, paying particular attention to toy dimensions, grooming tool uses, water bottle capacity, and the power requirements and package contents of electric toys.

If a detail affects your purchase decision but is not clearly explained, contact us for clarification before placing your order.

4. Payment Status & Order Confirmation

After submitting payment, check the checkout result and your order confirmation. A bank payment notification and a store order confirmation may not arrive at the same time. A bank notification alone does not confirm the full processing status of your order.

If you see a charge but have not received an order confirmation, check your spam folder, then contact us. You may provide your checkout email address, payment date and time, amount, and any available transaction reference number.

Do not provide your full card number, payment password, or verification codes.

5. Failed or Duplicate Payments

Failed Payments

If your payment is unsuccessful, check your billing address, card details, available funds or credit, and whether you completed any verification required by the payment provider.

If the issue continues, contact your card issuer or payment provider to find out why. Repeated attempts may create multiple pending transactions, so confirm the status of the previous attempt before trying again.

Suspected Duplicate Payments

If you notice multiple charges for the same order, contact us with your order number, the date and amount of each transaction, and payment records with sensitive information hidden.

Some pending transactions may be temporary authorizations. Your bank or payment provider can confirm whether they became completed charges and when an authorization will be released. We will help compare the order and payment records and address any confirmed duplicate payment received.

6. Payment Information & Account Security

Enter necessary payment details only on the relevant payment page and complete verification as directed by the payment provider.

Our customer support team will not ask you to provide the following by email or phone:

• Your full card number or card security code;

• Your banking, payment account, or store account password;

• SMS verification codes or one-time authentication codes.

Before sending a payment screenshot to customer support, hide full card numbers, account balances, and other information unrelated to the order inquiry.

If you use an account on our website, choose a unique password and sign out after using a shared device.

7. Order Verification

If a payment status is unclear, order information is incomplete, or a transaction requires further confirmation, we may contact you to verify order-related details. Order processing may be paused until the review is complete.

Use the customer support channels published on our website for these communications. You do not need to send passwords, card security codes, or verification codes to our support team.

If an order cannot proceed, we will explain the situation. Any funds already received will be handled according to the order’s status and applicable policies.

8. Order Cancellations & Refunds

If you need to cancel an order after paying, contact us as soon as possible. Whether cancellation is available depends on the order’s processing and shipping status. Please wait for confirmation from our support team.

Refer to our Return & Refund Policy for return eligibility, refund methods, and processing times. Your bank or payment provider may have a separate timeframe for posting the funds.

9. What Should I Do About a Suspicious Payment Request?

If you receive a request claiming to be from 𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ for additional payment, account verification, or a change in payment destination, verify it through service@kavirod.com first. Do not immediately follow unfamiliar links or send sensitive information.

If you suspect unauthorized use of your payment account, contact your bank or payment provider promptly and notify us through our official email address about any related order.